客户问卷邮件
阅读策略
- 先通过标题和类型把握文章的目的。
- 遇到生词不要停,跟随行文。将光标移到带下划线的关键词可跳转到词汇轨道。
- 针对问题,直接在文中找出线索确认。
短文
Subject: We would love to hear your feedback
Dear valued customer,
Thank you for choosing Maple Grove Hotel for your recent stay. We are always trying to improve our service, and your honest opinion would help us a great deal. We would be grateful if you could take a few minutes to complete a short survey.
The survey contains ten questions and should take no more than five minutes. It asks about different parts of your stay, such as the check-in process, the cleanliness of your room, and the quality of our restaurant. There are no right or wrong answers; we simply want to know what you really think.
As a token of our appreciation, everyone who completes the survey by the end of this month will be entered into a draw to win a free weekend stay. The winner will be contacted by email early next month.
Your responses will be kept private and will be used only to make our hotel better. If you experienced any problem during your stay, please describe it in the comment box, and a manager will personally look into it.
We hope to welcome you back soon, and we thank you again for helping us grow.
Warm regards,
The Maple Grove Team
将光标移到带下划线的词可查看释义和词汇链接。
句子结构
把关键句子按意义单位切分,观察各部分的作用。
We would be grateful if you could take a few minutes to complete a short survey.
谓语We would be grateful主句(would 委婉)
连接if条件连接
从句you could take a few minutes条件从句(could 委婉)
从句to complete a short survey目的不定式
「would be grateful if you could ...」是英语礼貌请求的固定说法。主句的「would」与条件从句的「could」共同营造虚拟的距离感,比直接命令更委婉——直译为「若您能……我们将不胜感激」。末尾的「to complete ...」是表示目的的不定式(为了完成),点明 take a few minutes 的目的。
Everyone who completes the survey by the end of this month will be entered into a draw to win a free weekend stay.
主语Everyone主语
从句who completes the survey by the end of this month限定主语的关系从句
谓语will be entered将来被动
修饰into a draw进入抽奖(介词短语)
从句to win a free weekend stay目的不定式
主语「Everyone」之后接关系从句「who completes ... this month」,限定为「本月底前完成问卷的每个人」。主句谓语「will be entered」是将来被动语态(will be + 过去分词),意为「(被)纳入抽奖」——侧重结果而非施动者。末尾「to win ...」是目的不定式。把关系从句括起来,主干便是「Everyone will be entered into a draw」。
问题
Q1这封邮件的主要目的是什么?
Q2完成问卷可获得什么机会?
Q3入住期间若有问题该怎么办?