注文確認メール
読解ストラテジー
- タイトルと種類で文章の目的をまずつかむ。
- 分からない語で止まらず流れを追う。下線の語にカーソルを合わせると語彙トラックへつながる。
- 設問が問う手がかりを本文で直接探して確認する。
本文
Dear valued customer,
Thank you for your recent purchase from our online store. This email confirms that your order, number 48217, has been processed and is now being prepared for shipment. Your package will arrive within five business days at the address you provided.
A copy of the invoice is attached to this email. Please keep the receipt for your records, as you will need it if you ever request a return. The total amount, including tax and delivery, has already been charged to your card.
If any item arrives damaged or defective, you may request a refund or a replacement within 30 days under our warranty policy. To do so, simply reply to this message with a photo of the product, and our team will process your request promptly.
We also offer a loyalty program that gives you points for every purchase. These points can be used for discounts on future orders. For further questions, please contact our customer service team, which is available from 9 a.m. to 6 p.m. on weekdays.
下線の語にカーソルを合わせると意味と語彙トラックのリンクが出ます。
構文
長い文を意味のまとまりで区切り、各部分の役割を見る。
This email confirms that your order, number 48217, has been processed and is now being prepared for shipment.
主語This email主語(このメール)
述語confirms本動詞(確認する)
節that your order, number 48217,名詞節の主語+同格
述語has been processed節の動詞1(完了受動)
述語and is now being prepared for shipment節の動詞2(進行受動)
「confirms that ...」の「that」節は動詞 confirms の目的語となる名詞節です。その節内の主語「your order」の後ろにコンマで「number 48217」が同格として挟まり、注文を再び指します。節の述語は「has been processed」(完了受動)と「is being prepared」(進行受動)の二つが「and」で結ばれ、注文が「処理済み+準備中」であることを述べます。
If any item arrives damaged or defective, you may request a refund or a replacement within 30 days under our warranty policy.
節If any item arrives damaged or defective条件節(if~)
主語you主節の主語
述語may request許可の may(請求できる)
目的語a refund or a replacement目的語(or 選択)
修飾within 30 days under our warranty policy期間・根拠の句
文は「If ...」の条件節で始まります。その中の「arrives damaged」は「arrive + 形容詞」で「破損した状態で届く」を意味し、形容詞が到着時点の状態を補います。主節は許可の助動詞「may」で「返金や交換を請求できる」を表し、後ろの「within 30 days」「under our warranty policy」が期間と根拠を加えます。
設問
Q1発送品はいつ届きますか。
Q2顧客は何を保管すべきですか。
Q3破損または不良品はどう対応できますか。