downsell
SalesLv.4 (900)verb
Definition
to offer a customer a cheaper alternative to keep a sale from being lost
Examples
When the customer hesitated, the rep downsold them to a cheaper plan.
It is better to downsell than to lose the sale of a pricey model.
Collocations
downsell a customera downsell offerdownsell to a cheaper plan
Paraphrase
offer a cheaper optionstep down