clienteling
SalesLv.4 (900)noun
Definition
a sales approach that builds one-to-one relationships using each customer's tastes and purchase history
Examples
The luxury store sharply raised return visits through clienteling.
For effective clienteling, the salesperson reviews each customer's past purchases in advance.
Collocations
a clienteling strategyuse clientelingclienteling tools
Paraphrase
personalized customer cultivationone-to-one customer care