Order confirmation

Reading strategy

Grasp the text's purpose first from its title and type.
Do not stop at unknown words; follow the flow. Hover the underlined key words to jump to the vocabulary track.
Find the clue each question asks about directly in the passage.

Passage

Dear valued customer,

Thank you for your recent purchase from our online store. This email confirms that your order, number 48217, has been processed and is now being prepared for shipment. Your package will arrive within five business days at the address you provided.

A copy of the invoice is attached to this email. Please keep the receipt for your records, as you will need it if you ever request a return. The total amount, including tax and delivery, has already been charged to your card.

If any item arrives damaged or defective, you may request a refund or a replacement within 30 days under our warranty policy. To do so, simply reply to this message with a photo of the product, and our team will process your request promptly.

We also offer a loyalty program that gives you points for every purchase. These points can be used for discounts on future orders. For further questions, please contact our customer service team, which is available from 9 a.m. to 6 p.m. on weekdays.

Hover the underlined words for their definition and a link to the vocabulary track.

Sentence structure

Key sentences split into meaning units, showing the role of each part.

This email confirms that your order, number 48217, has been processed and is now being prepared for shipment.

SubjectThis emailsubject (this email)

Predicateconfirmsmain verb (confirms)

Clausethat your order, number 48217,noun-clause subject + appositive

Predicatehas been processedclause verb 1 (perfect passive)

Predicateand is now being prepared for shipmentclause verb 2 (progressive passive)

The "that" clause in "confirms that ..." is a noun clause serving as the object of "confirms." Inside it, after the subject "your order," the comma-set "number 48217" sits in apposition, pointing again to the order. The clause has two predicates joined by "and" — "has been processed" (perfect passive) and "is being prepared" (progressive passive) — saying the order has been processed and is being prepared.

If any item arrives damaged or defective, you may request a refund or a replacement within 30 days under our warranty policy.

ClauseIf any item arrives damaged or defectiveconditional clause (if ...)

Subjectyoumain subject

Predicatemay requestpermission "may" (can request)

Objecta refund or a replacementobject (or = choice)

Modifierwithin 30 days under our warranty policytime + basis phrase

The sentence opens with the conditional clause "If ...." Inside it, "arrives damaged" is "arrive + adjective," meaning "arrives in a damaged state," where the adjective describes the condition at the moment of arrival. The main clause uses the permission modal "may" for "you can request a refund or replacement," and the trailing "within 30 days" and "under our warranty policy" add the time frame and the basis.

Questions

Q1When will the shipment arrive?

Q2What should the customer keep?

Q3What can be done about a damaged or defective item?