Customer survey email

Reading strategy

Grasp the text's purpose first from its title and type.
Do not stop at unknown words; follow the flow. Hover the underlined key words to jump to the vocabulary track.
Find the clue each question asks about directly in the passage.

Passage

Subject: We would love to hear your feedback

Dear valued customer,

Thank you for choosing Maple Grove Hotel for your recent stay. We are always trying to improve our service, and your honest opinion would help us a great deal. We would be grateful if you could take a few minutes to complete a short survey.

The survey contains ten questions and should take no more than five minutes. It asks about different parts of your stay, such as the check-in process, the cleanliness of your room, and the quality of our restaurant. There are no right or wrong answers; we simply want to know what you really think.

As a token of our appreciation, everyone who completes the survey by the end of this month will be entered into a draw to win a free weekend stay. The winner will be contacted by email early next month.

Your responses will be kept private and will be used only to make our hotel better. If you experienced any problem during your stay, please describe it in the comment box, and a manager will personally look into it.

We hope to welcome you back soon, and we thank you again for helping us grow.

Warm regards,
The Maple Grove Team

Hover the underlined words for their definition and a link to the vocabulary track.

Sentence structure

Key sentences split into meaning units, showing the role of each part.

We would be grateful if you could take a few minutes to complete a short survey.

PredicateWe would be gratefulmain clause (would = polite/hypothetical)

Connectiveifconditional link

Clauseyou could take a few minutescondition (could = polite)

Clauseto complete a short surveypurpose infinitive

"would be grateful if you could ..." is the English formula for a polite request. The "would" in the main clause and the "could" in the if-clause together create a hypothetical distance, making it softer than a direct order — literally "we would be grateful if you were able to ...." The final "to complete ..." is a purpose infinitive ("in order to complete"), stating the purpose of taking a few minutes.

Everyone who completes the survey by the end of this month will be entered into a draw to win a free weekend stay.

SubjectEveryonesubject (everyone)

Clausewho completes the survey by the end of this monthrelative clause restricting the subject

Predicatewill be enteredfuture passive (will be entered)

Modifierinto a drawinto a draw (prep. phrase)

Clauseto win a free weekend staypurpose infinitive (to win ...)

After the subject "Everyone," the relative clause "who completes ... this month" restricts it to "everyone who completes the survey by month-end." The main verb "will be entered" is a future passive (will be + past participle), meaning "is entered (into a draw)" — focusing on the result rather than the doer. The final "to win ..." is a purpose infinitive. Bracket the relative clause and the backbone is "Everyone will be entered into a draw."

Questions

Q1What is the main purpose of this email?

Q2What chance do you get for completing the survey?

Q3What should you do if you had a problem during your stay?